Lisa Han

By Beth Morrow, Kristen Golden Testa, Terri Shaw, and Lisa Han | July 2011

This visual companion piece to Easy, Efficient, Real-Time (EER): A Framework for a First-Class Health Insurance Enrollment Experience in California walks the viewer through an individual's ideal enrollment experience. View the Guide.

By Beth Morrow, Kristen Golden Testa, Terri Shaw, and Lisa Han | July 2011

This Framework lays out, step by step, how eligibility, enrollment, and retention should work for consumers so that California can meet the expectations of the Affordable Care Act. While developed for California, this Framework can be used in any state to help stakeholders focus on the elements that matter most for consumers. It is designed to be a practical resource for decision-makers as they work to achieve our shared goal: a simple, efficient door into health care in California that works well for its consumers.

Download the issue brief  (PDF, 862 KB).

By Lisa Han and Beth Morrow | March 2011