Health Care/Reform

The California Health Benefit Exchange launched its stakeholder engagement process. Two separate workgroups were established to address eligibility and enrollment process issues specific to both the individual and small employer markets. 

Read more about the stakeholder workgroups . 

By Beth Morrow, Kristen Golden Testa, Terri Shaw, and Lisa Han | July 2011

This visual companion piece to Easy, Efficient, Real-Time (EER): A Framework for a First-Class Health Insurance Enrollment Experience in California walks the viewer through an individual's ideal enrollment experience. View the Guide.

By Beth Morrow | July 2011

Under the Patient Protection and Affordable Care Act (ACA), millions of uninsured adults and children will gain eligibility for Medicaid or health coverage through new health insurance Exchanges beginning in 2014. The law calls upon states to develop simple and streamlined processes for establishing, verifying and updating eligibility for Medicaid, the Children's Health Insurance Program and federal subsidies for Exchange coverage.

By Beth Morrow, Kristen Golden Testa, Terri Shaw, and Lisa Han | July 2011

This Framework lays out, step by step, how eligibility, enrollment, and retention should work for consumers so that California can meet the expectations of the Affordable Care Act. While developed for California, this Framework can be used in any state to help stakeholders focus on the elements that matter most for consumers. It is designed to be a practical resource for decision-makers as they work to achieve our shared goal: a simple, efficient door into health care in California that works well for its consumers.

Download the issue brief  (PDF, 862 KB).